Emakina launches the Electrabel Mobile application

Emakina has developed a first application for Electrabel GDF SUEZ Group.

The mobile application gives Electrabel customers fast and personalised access to the ‘Energy line’ customer service. After entering a customer number and preferred language, the user chooses the subject of his question.

The application then gives him the average waiting time to be able to talk to a member of staff, after which he will be automatically put through to the right service.

This new application is part of Electrabel’s commitment to be easily and efficiently accessible to its customers. The application is available for Android and iPhone.